Dear Valued Customers,
To enrich your experience, we have organized responses to frequently asked questions:
Q: Are the products covered by a warranty?
A: Yes, warranty coverage is provided for our lighting products. The duration and specific terms may vary by product. If you encounter any quality issues, please contact our customer service team for assistance.
Q: How can I track my order?
A: Tracking your order is simple. Just log in to our website at glasverarbeitung.com and visit your account page to check your order status and estimated delivery date. Upon placing an order, you’ll receive an email confirmation with a tracking number to monitor your order’s progress.
Q: How do I track my package?
A: Tracking your package is easy. Take note of the provided tracking number and visit the official website of the shipping logistics company handling your delivery. Input the tracking number on their tracking page to get detailed information about your package’s current location and shipping status.
Q: What’s the process for exchanging an item?
A: Contact our customer service team for guidance on our exchange policy, including deadlines, product condition requirements, and return instructions.
Q: What lighting options do you offer?
A: Our selection encompasses chandeliers, table lamps, wall lamps, floor lamps, and more, addressing diverse room lighting needs and personal preferences.
We value your cooperation! Our commitment to exceptional customer service remains unwavering. For additional inquiries, reach out to us at [email protected].
Warm Regards,
TO SOUTH TRADING LIMITED